FAQ

If you are not completely satisfied with your purchase, any defective or unused items will be collected and refunded in full. We will only accept return of goods within 28 days from date of delivery. All items for return must be in their original packaging and be available for collection Monday to Friday, 8am to 6pm.

For information and enquiries on all online orders please telephone 0161 762 5000 or email customerservice@antler.co.uk. For general enquires complete our online form available on the contact us page.

You can email by going to our contact us page or telephone on 0161 762 5000 Monday – Friday 8am- 5pm.

All products marked as being in stock are in stock. Any marked as out of stock will be awaiting a re-delivery and will become available on the site soon.

Deliveries to UK Mainland domestic or business address are usually made within 3 working days between 8am and 6pm, however please allow for 5 working days. The free delivery service covers mainland UK only.

The service does not extend to the Channel Isles, Isles of Scilly, Isle of Man, Scottish Isles, Northern Ireland or Eire. If you are not in when the carriers call, the carriers will leave a card at the delivery address advising they tried to deliver. The card will give you instructions of how to rearrange delivery or how you can collect the goods.

Our free delivery applies to UK mainland only.

Our warranty policies are as follows:

ANTLER 10 YEAR WARRANTY

The Antler warranty covers replacement caused by defective workmanship and materials and excludes mishandling by carriers.

The warranty provides for replacement (within the UK) or replacement/repair (outside UK) within the country of purchase and through the original purchase point. This will be at the discretion of Antlers distributors in countries where Antler is represented (please note this may be a chargeable service). The warranty does not cover damage due to general wear and tear.

REVELATION 7 YEAR WARRANTY

The Revelation warranty covers replacement caused by defective workmanship and materials and excludes mishandling by carriers.

The warranty provides for replacement (within the UK) or replacement/repair (outside UK) within the country of purchase and through the original purchase point. This will be at the discretion of Antlers distributors in countries where Antler is represented (please note this may be a chargeable service). The warranty does not cover damage due to general wear and tear.

CASUAL BAG 1 YEAR WARRANTY

The casual bag warranty applies to the following ranges:

• Urbanite II
• Avesa
• Daytona
• Monza II
• Salento

This covers replacement caused by defective workmanship and materials and excludes mishandling by carriers.

The warranty provides for replacement (within the UK) or replacement/repair (outside UK) within the country of purchase and through the original purchase point. This will be at the discretion of Antlers distributors in countries where Antler is represented (please note this may be a chargeable service). The warranty does not cover damage due to general wear and tear.