• What payment methods can I use?
    You can pay by credit card or debit card. We accept Visa, Visa Debit, Mastercard, Solo, Maestro UK, American Express, Visa Electron, or express checkout is available via Paypal and Amazon Pay.
    All payments are processed securely to provide you with peace of mind.
  • Where and when can you deliver my order?
    Deliveries to UK are made depending on the selection of delivery. The selection of orders are as follows:

    Next Day Delivery: You'll receive your product the next day if your order is placed before 2pm. For orders placed after 2pm on Friday, the next working day will be considered Tuesday, although is not currently available in Northern Ireland

    Express Delivery: You'll receive your product within 2 working days if your order is placed before 3pm. For orders placed after 3pm on Friday, delivery will be Wednesday. This option is not available in Northern Ireland

    Standard Delivery: You'll receive your product within 3-5 working days.

    The free delivery service covers orders over £20. If you are not in when the carriers call, the carriers will leave a card at the delivery address advising they tried to deliver. The card will give you instructions of how to rearrange delivery or how you can collect the goods.

    International Delivery: International delivery as well as payment in your local currency is available, simply change the "Shipping To:" destination in the top left corner of the page.
  • How do I open my case or use my lock?
    Head on over to our locks page for a detailed description of all of the varieties of locks that come with our suitcases and how to unlock and change the combination by clicking here.
  • Can I return unwanted items?
    If you are not completely satisfied with your purchase, any defective or unused items will be collected and refunded in full. We will only accept return of goods within 28 days from date of delivery. All items for return must be in their original packaging and be available for collection Monday to Friday, 9am to 5pm.
    Full details on how to arrange your return can be found here.
  • Warranty
    All our products are hand made, and are subject to a comprehensive 12-point testing program to ensure they meet our high standards. If something has happened though and you're needing to make a warranty claim, please find the details here.
  • How can I find out more information about suitcases?
    For more information on materials we use to make our suitcases, please head over to our product features page.
  • How can I get in touch with Antler?
    Still not found what you need? You can email us at customer.service@antler.co.uk or call us on 0203 096 1000. Lines are open Monday to Friday, 9am-5pm. Closed Bank Holidays.