Returns
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What is your policy on returns?
We will accept the return of any goods within 28 days from the date of delivery. All items for return must be in their original packaging and must be unused. Please note that items that have been personalised for you (such as luggage straps or bag tags), or are for personal use (such as the ear plugs) are excluded and not available for return.
We have extended our returns policy for the Christmas period so you now have until 31st January 2021.
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Will I have to pay for a return?
No, in the UK, the cost of the return will be covered for any goods that are returned within 28 days from the delivery date.
We have extended our returns policy for the Christmas period so you now have until 31st January 2021.
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How do I arrange the return of a product?
For UK returns, please contact our customer service team at customer.service@antler.co.uk to arrange a collection.
Please state 'Return request' clearly in your email subject header, and include the following in your email:
- Full name
- Mobile number
- Collection address
- Order number (it should start with the letters UK)
- Number of items to be collected
- Date options for when you would like the item to be collected. Please provide at least three dates, Mon-Fri only, and submit this request at least 7 days ahead of the first of these dates
- The reason why you are returning the item
- If you require a refund or an exchange
Please note we can only collect Monday – Friday, between the hours of 9am and 5pm and excluding Bank Holidays
Once your collection has been booked in, you will receive an email and/or text alert from our courier collection partner, DPD, via their premium service.
When we have had confirmation that your order has been received back in our warehouse, we will process your refund. The process from collecting your order to receiving your refund, usually takes 7-10 days.
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When do you collect products?
We arrange collections Monday-Friday between the hours of 9am and 5pm, excluding Bank Holidays. You can send us a preferred date for your collection when you email us—please submit your request at least 7 days ahead of time.
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