Antler was established in England in 1914, so we’ve been leaders in luggage innovation for over 100 years. The quality of our products is extremely important to us, and all our suitcases are tested to rigorous standards—we have a 12-point testing programme to ensure every piece meets the high standards we have come to be known for.
If your product has developed a fault, please use the following guidelines to ascertain whether you think it should be covered by your warranty. You’ll also find guidance below on how to make a claim.
How long is the Antler warranty valid for?
10 Years We have a 10-year warranty on all our suitcases, including our hard-sided and soft-sided collections, in all sizes—cabin, medium and large. The exception is our Business 200 cabin suitcase, which comes with a 5-year warranty.
5 Years We have a 5-year warranty on all our wheeled luggage (that isn’t a suitcase), including our Stirling large trolley bag and Stirling wheeled laptop bag.
2 Years All our backpacks, holdalls and laptop bags come with a 2-year warranty.
No warranty We don’t offer a warranty on our accessories, or any leather bags or purses.
The length of warranty for each of our products is clearly shown on each product page on our website, as well as in the warranty card that comes with your purchase.
What does the Antler warranty cover?
The Antler warranty covers faults caused by defective workmanship or materials, but excludes mishandling by carriers such as airport baggage handlers. The warranty covers the cost of a repair, or, at our discretion, a replacement within the UK. Shipping fees to and from our repair centre may apply. The warranty does not cover damage due to general wear and tear.
To activate your warranty, please register your purchase online via our Warranty Registration form.
If you bought your Antler product outside the UK, where Antler does not have a direct sales presence, all warranty claims will be at the discretion of the Antler distributor and may be a chargeable service. If no Antler distributor is present, your claim will be considered in the UK.
What is not covered under the warranty?
The following list is a guideline as to what is not covered under our warranty.
Mishandling damaged caused by airline luggage handlers or other travel operators—this includes damage such as rips, scratches, dents, cracks, sheared-off wheels or components, bent trolley handles and similar
General use or wear and tear
Exposure to extreme temperatures
Damaged caused by exposure to water, beauty products, chemicals, solvents or acids
Damage to any contents in transit such as cameras, media equipment, bottles etc.
Matching products, or items purchased as a set where a matching product is not damaged
Combination lock issues caused by the incorrect setting of the lock, if you use the lock incorrectly, or if it has been forced open
For issues with the lock on your suitcase, please visit our locks page here.
How do I register my warranty?
To register your warranty simply click the link hereand complete the form. A copy of your details will be registered in the country you live in, for future reference, and your will receive a confirmation email of the details you entered.
Please keep a copy of your purchase receipt as you will need this for any warranty claim that you want to make in the future.
How do I make a warranty claim in the UK?
To make a warranty claim, you'll first need to have proof of purchase. This could be a receipt or order confirmation email, but we may also accept proof of purchase from a bank or credit card statement, where the purchase is clearly identified. We can't accept or progress warranty claims without this.
You'll then need to email email@example.com with a copy of your proof of purchase, and details of your request.
**As at July 2020, our warranty repair service is currently on hold so the following details on our repair service are not currently valid. We're working hard to get this reinstated, so please bear with us. You can email firstname.lastname@example.org in the meantime, if you would like your request to be registered. As soon as we can, we will then go through all requests to process them as swiftly as we can. This page will be updated when our repair service is back up and running.**
[Not currently live: If you’re a UK customer, please contact our approved repair partner, Fix My Bag, directly. Please visit www.fixmybag.com, select the Antler logo and complete the form. Fix My Bag Opening Hours
09:00 – 17:00 Monday to Friday Excluding weekends and public holidays You can also email them at email@example.com If you made your purchase in a store less than 12 months ago, please contact the retailer it was purchased from and they will be able to help as part of their independent returns process.]